U.S. SHIPPING, RETURNS & EXCHANGES:
Your return will be processed within 2 business days. You will be notified via email by address listed on your order when this transaction has taken place.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card, Paypal or Amazon accounts.
My order shows 'Delivered' but I didn't receive my package.
Isn't that the worst? You're super stoked to get home and get that package then… NOTHING! NO GOOD.
What’s even worse? Once we hand over the package, we also hand over all control of it. Sucks to suck, right? FALSE. We have action items for you below.
Please note: More often times than not, this is human error and the package is found within the business day by following these action items.
Confirm the shipping address entered at checkout is correct. Confirm the tracking on this page says delivered: https://tools.usps.com/go/TrackConfirmAction_input Contact USPS at the location associated with the last zip code on the tracking above: https://m.usps.com/m/POLocatorAction Confirm with the location that they don't indeed have it
For domestic orders, we offer three shipping options: Standard, First Class and FedEx 2 day
After processing, it varies on the type of shipping selected at checkout. Please note these are estimated delivery times and we cannot guarantee that you will receive your order in the timeframe stated below.
Processing will always take 1-2 business days (Processing time may vary for Black Friday or Cyber Monday orders)
Standard shipping is 3-5 business days once shipped. First Class shipping is 3-4 business days once shipped. 2 Day Shipping is 2 business days once shipped (no deliveries Saturday or Sunday).
PLEASE NOTE: 2 Day Shipping does NOT have the ability to ship to PO Boxes at this time. If you selected 2 Day Shipping at checkout and provided a PO Box as the shipping address, your order will not be processed. Please be patient and wait for our customer support team to reach out to you for an acceptable shipping address.
Unfortunately, shipping companies will vary in how fast/slow they can deliver your package. After we hand your package over to the shipping provider, the time it takes for delivery is completely out of our control. If you ordered internationally, please know that your package will need to go through an inspection at customs, which could lengthen delivery.
We ship orders Monday through Friday. Processing of orders takes approximately 1-2 business days. Orders placed on weekends will usually ship out on Monday or Tuesday.
If you ordered FedEx 2 Day shipping, please allow for 1 business day of processing to get your package out the door. Once your package has been shipped, it will arrive in 2 business days.
During sale events and promotions, please allow up to 4 full business days for us to get your order out. Rest assured our team will be working hard to get all orders out ASAP!
Free shipping is based on your total after discounts, and before state taxes.
Standard shipping for orders under $40 is $3.99. Standard shipping for orders over $40 is Free.
Unfortunately, we only have a small window to edit orders (about 15 minutes) until they are closed for shipping. If you would like to cancel your order, please let us know as soon as possible at firstname.lastname@example.org. Please include your order number and name.
Missed the window to cancel the order? No worries, go ahead and start a return for the order at the link below.
This is the worst! We’re so sorry about this inconvenience. Please double check that the shipping address was entered correctly.
If the address was entered correctly, the next step we suggest would be to check with your local post office as to exactly why this package could not be received. If they don't have answers, shoot us an email at email@example.com so that we can go ahead and send another package out to you.
We generally suggest trying another address, but if the original is 100% correct, we can go ahead and try that one out again!
Yes! We can totally split the shipment. We'll update the shipping to USPS First Class Mail on both and have the partial shipment without the back ordered items out the door as soon as possible!
No worries, this is totally normal.
The tracking page takes 12 hours to generate. Our guess is that by 8 pm PST you'll see the first few scans.
If there is still no update after those 12 hours, shoot us an email at firstname.lastname@example.org so that we can check out what is going on.
Confused on which lines go where when entering in a Military Address? Look no further! Here are a couple of simple steps to help you complete checkout in a timely fashion.
The Country must be "United States" The City must be entered as either "APO" or "FPO" The State must be selected as either "AA" "AE" or "AP" You must enter your Zip code. Always remember to enter your full name, grade, and PSC or unit number.
**Please remember that FedEx does not deliver to Military Addresses.