ORDER STATUS & PAYMENT

Afterpay is a service that allows our customers to make purchases now and pay for them later. Payments are broken up into four equal installments, and are made every 2 weeks without any interest.

No long forms, approval decision online. Enjoy your purchase right away!

At checkout, choose Afterpay as your payment method. You’ll be directed to the Afterpay website, where you’ll register and provide payment details (Visa or Mastercard only). If you’ve already used Afterpay, just log into your Afterpay account. Then complete your order.

All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically from your selected payment method every two weeks in equal installments. If you’d like to make additional unscheduled payments before they’re due, just log into your Afterpay account to make an early payment.

Pay every two weeks with zero interest! No fees when you pay on time.

You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms. © 2019 Afterpay--

We only save your name, email, phone, address, and products ordered.

Wolf USA does not store any payment information in our backend system. Please see our Privacy Policy & Terms of Use for further information.

If there are any issues with your payment card, please contact your bank and/or Shopify directly to resolve any issues.

We only save your name, email, phone, address, and products ordered.

Wolf USA does not store any payment information in our backend system. Please see our Privacy Policy & Terms of Use for further information.

If there are any issues with your payment card, please contact your bank and/or Shopify directly to resolve any issues.

Aw, man! A little trigger happy, huh?

Unfortunately, we cannot add or remove anything to an existing order. Please place a new order for any new items.

Your debit/credit card will only be charged once.

If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and is 'pending' (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

A few possible reasons as to why your order was canceled/refunded:

You did not respond to an important email from Wolf regarding a time-sensitive email. You may have placed a duplicate order and we automatically refunded it to make sure you were not charged twice. The order was flagged as "Highly Fraudulent" and was refunded (in this case, please place an order again and provide us with the following information in the 'Notes' section during checkout): E-mail Address Billing Address Last 4 Digits of Credit Card/Debit Card Used

Processing time varies between 1-2 BUSINESS DAYS before the order is shipped.

Why? Well, a couple variables:

DAY/TIME OF ORDER:

Orders placed after 11 am PST Monday-Friday, and on weekends or holidays, will start processing the next business day

TYPE OF SHIPPING:

Free Domestic Shipping 3-5 Business Days after processing Expedited Shipping 2-3 business days after processing

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address.

The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code.

Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

This just means that we successfully received your order and we are currently processing it! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."