If your package is at your country’s customs department, we unfortunately cannot provide an estimated time for how long it will take them to process your package.
In all honestly, there are packages that make it through customs inspections within a few days while other times they take a few weeks. We wish there was more that we can do to help the situation, but it is completely out of our control. However once it clears customs, then it usually only takes 2-3 days for your local post office to deliver it.
We appreciate your patience in this issue and apologize for the inconvenience.
When entering your address, please select your country from the drop down box first, then wait just a moment while the regions list automatically populates with the corresponding options for your country.
If it's your first time placing an order with us, it might also be helpful to create an account with your shipping and billing addresses before even attempting the checkout process.
Want to rock Wolf mountain bike gear all over the world!? Rock on! We ship to most countries, but just in case, we listed specifics below!
Antigua and Barbuda
Bosnia And Herzegovina
Falkland Islands (Malvinas)
Republic of Cameroon
United Arab Emirates
Wolf does not charge additional fees for International Orders, however, orders will be subjected to pay International duties & taxes for their respective countries.
Outside of the US? Need to return an item? No problem!
In order for us to manually process the return, here's what we need you to do:
1. Please pack the items inside the original box or shipping bag they came in (if you don't have it, just make sure they are packed well in another box or shipping bag). We need to keep them safe during shipping (damaged product that is returned due to improper packing is not applicable for a full refund, since the product is un-sellable).
2. Provide a note inside the box stating your contact information, order number and "I would like a refund" to make sure the agent knows to refund rather than exchange.
3. Mail the package to our HQ with the following address:
7668 El Camino Real
Carlsbad, CA 92009
4. Hang tight! It takes about 1-2 weeks total. When we receive the package, we will process the return, check for any damage to the products then issue the refund on the original payment method. (The refund will include only the price you paid for the products without the shipping charges.)
If you have any questions or need to check in on the progress, please feel free to ask us at firstname.lastname@example.org. We are more than happy to help out and make this transaction as smooth as possible for you.
Rockin' Wolf worldwide? Yew! Here's the deal... Right now we offer DHL Express which takes 4-8 days worldwide.
This option will be about +$20 depending on your country.
Please use the automated shipping calculator at checkout.
Please email us at email@example.com ASAP if you have entered your address incorrectly during checkout. There is only a 15-minute window to change this.
If your package has already left our facility, please see if USPS (for US-Customers) can intercept your package before returning the package back to our facility. You can read more about it here: https://usps.com/manage/package-intercept.htm
We apologize for the inconvenience, but there isn't a similar service for International Customers.
All orders that have been shipped to an incorrect address will be the customer's responsibility for paying for the shipping fees associated with the order. Once the package returns to our facility, we will contact the customer to resend the package.
Wolf USA will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.
CUSTOMS POLICIES VARY WIDELY FROM COUNTRY TO COUNTRY; PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR SPECIFICS FOR YOUR COUNTRY.
Please note: Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages.
We cannot control and are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance